Refund policy

WANT TO RETURN AN ITEM? NO PROBLEM, SO LONG AS IT QUALIFIES.  SEE BELOW FOR DETAILS

Eligible Returns

All products must be returned in the condition you received them.  All original packaging, including but limited to all materials must be in its original form.  Once a product has been removed from original packaging and/or assembled, it is no longer eligible for return.

There are exceptions! If the item is “personal” such as jewelry, watches, sunglasses, headphones, bedding, towels, etc., the item can’t be returned as these items are final sale.  Red corner store is sensitive to receiving returns for personal items for hygenic purposes.  Items that could potentially be worn or handled shouldn’t be returned!

Some items can only be returned if they're factory sealed.  These include, but are not limited to, all headphones, music accessories, cameras, etc.

Returned products that are deemed by REDcornerstore.ca to be in a non-returnable condition will be

Approved and eligible products returned within 14 days of shipping date will be refunded in full (excluding shipping charges) via your original payment method.

Packaged Damaged?

If your order arrives damaged, please do not refuse delivery. Accept the package and contact our customer loyalty team within 48 hours of delivery (see below for contact options). A photo of the damaged packaging/product may be requested.

Warranties
All products sold by REDcornerstore.ca are expected to be covered by the individual Manufacturer Warranty.  To utilize your Manufacturer Warranty, please contact the Manufacturer directly, using your REDcornerstore.ca order confirmation as your proof of purchase.

How To Return

Reach out to our support team at support@redcornerstore.ca and we can assist.  Alternatively, you can fill out our Return Order Form while logged into your REDcornerstore Member Account and one of our team members will be in touch with you.

Once approved, a return-shipping waybill will be sent to your email address.  All you have to do is print, attach to your order, and bring it to a post office – It’s that easy!

When can I expect my refund?

Once your return is received and approved, we’ll process the refund.  Expect to receive your refund within 5-10 business days, along with a confirmation email!

 

Something we missed??  Feel free to let us know – support@redcornerstore.ca